Telephone Audio Services
On Hold
This is what your callers hear whilst they’re on hold or transfer. Not only can you use this opportunity to market your brand and products to a captive audience but audio used in this way can strengthen and communicate your brand. If someone is calling you for the first time, what do you want them to hear? Silence? The radio? or a professional and relevant soundtrack introducing them to you and giving a great first impression? On hold improves your customers’ experience, creates sales opportunities, ensures customer retention and entertains your callers. A telephone soundtrack that’s regularly updated is a proven way to give you instant professionalism and credibility. Our productions give you an opportunity to show your personality and add value to your brand. Technically, it’s very simple and we can liaise with your phone system maintainer to ensure a swift and problem-free set-up. We’ll have you up and running within a couple of days.
Auto Attendant
The front-end message that your callers will always hear! This is most commonly used to direct callers to the correct department making you more efficient and also making you sound more professional. However, had you thought about using it to communicate important brand information like new products or services and special offers? Your callers will always hear this message so make the most of it and update it regularly.
SMS
Internet based technology which allows remote and instant download of information to your phone system; this can include brand marketing information, daily news items or even your “tweets”! The beauty of this system is the incredible flexibility and speed of update it offers – you can drop in messages within minutes and then delete them with the same speed. The addition of daily news items provides your customers with a significantly enhanced telephone experience.
Voicemail
Make sure that your callers never get put through to an unanswered extension. Voicemail enhances your company image, strengthens your brand, increases efficiency and reduces customer frustration. We’re sure you don’t want your customers to have to keep on ringing the same extension and getting no answer – that’s bad for your image and will increase frustration. You can use the same professional voices f or your voicemail that you use for your on-hold messages and radically improve the image your callers get when they ring your staff on direct numbers.
Out Of Hours
Courtesy information when your premises are closed or unattended – it's just good manners! We know you can’t be in the office all the time, so make sure your customers know when your offices are closed and when they can get hold of you again. We’ve all been frustrated by a phone that just rings out so don’t let this happen to your customers.
IVR
Call centre voice recording to make sure your customers get to the right person quickly and make you more efficient. IVR solutions enable users to retrieve information and are increasingly used to place outbound calls to deliver or gather information. Well scripted and professionally voiced IVR prompts make your customers feel confident and relaxed, whilst at the same time working hard to provide information to your customers.
